Sometimes customer may return goods because of damage or poor quality or not satisfied. Free of charge delivery process creates a non-billed sales order. Free of charge is when you send the free samples to customers.

This document is not relevant for billing because the customer is not billed for the free of charge delivery. The company must initiate a return as per the customer’s request. In this delivery, customer is not charged for shipping of goods.

Below process is to create free of charge delivery for the sales order 13962 –

Step-1: Enter the transaction code VA01 in the SAP command field and click Enter to continue.

(OR)

Navigate to SAP Menu → Logistics → Sales and Distribution → Sales → Order → VA01 - Create

Step-2: Enter the below details and Click on Enter.

• Order Type - Select the sales order type as Deliv. Free of charge (FD) from the list
• Sales Organization - Select the sales organization
• Distribution Channel - Select the distribution channel in the Sales Organization
• Division - Select the division from the list
• Sales Office - Select the sales office from the list
• Sales Group - Select the sales group from the list

Step-3: In the next screen, Enter the below details and click on Enter.

• Sold-to-party - Enter the customer number to sold the material
• Ship-to-party - Enter the customer number to ship the material
• PO Number - Specify Purchase Order number if any
• Req.deliv.date - Specify the required delivery date
• Order Reason - Enter the free of charge delivery order reason (free of delivery)
• Order Quantity - Specify/change the products quantity if required

Step-4: Once all the details entered, click on Save button to save the details.

Step-5: Status bar displays the below message once the free of charge delivery created successfully.

Technical details: -

• Transaction: VA01
• Menu Path: SAP Menu → Logistics → Sales and Distribution → Sales → Order → VA01 - Create